Data Retention Policy

Last Updated: July 31, 2025

This Data Retention Policy explains how Desuklan ("we," "us," or "our") retains, stores, and manages personal data and other information collected through our educational platform at budget-desuklan.com.

1. Purpose and Scope

This policy applies to all data collected from users of our online educational services, including learners, instructors, and visitors. We retain data only as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations.

2. Types of Data We Retain

We retain various categories of data for different periods based on their purpose:

2.1 Account and Profile Information

Data including names, email addresses, profile details, and account credentials are retained for the duration of your active account plus an additional period as specified below.

2.2 Educational Content and Progress Data

Course enrollments, completion records, quiz results, assignments, certificates, and learning progress are retained to maintain educational records and provide ongoing access to your learning history.

2.3 Communication Records

Support tickets, emails, chat messages, and other communications with our team are retained to provide quality service and resolve disputes.

2.4 Payment and Transaction Data

Billing information, purchase history, and transaction records are retained for accounting, tax compliance, and fraud prevention purposes.

2.5 Technical and Usage Data

Log files, IP addresses, device information, cookies, and analytics data are retained to maintain platform security, improve services, and analyze user behavior.

3. Retention Periods

We apply the following retention schedules to different data categories:

Data Category	Retention Period
Active account data	Duration of account plus 90 days after closure
Educational records and certificates	7 years after course completion or account closure
Payment and billing records	7 years from transaction date
Support communications	3 years after case closure
Marketing communications	Until consent is withdrawn plus 30 days
Technical logs and analytics	12 months from collection
Security incident records	5 years from incident resolution
Legal dispute documentation	Duration of dispute plus 7 years

4. Legal Basis for Retention

We retain data based on the following legal and business justifications:

Contract Performance: To provide educational services and maintain your account
Legal Obligations: To comply with tax, accounting, and regulatory requirements
Legitimate Interests: To prevent fraud, maintain security, and improve our services
Consent: Where you have provided explicit permission for specific data processing
Educational Records: To maintain academic integrity and provide proof of completion

5. Data Storage and Security

During the retention period, we implement appropriate technical and organizational measures to protect your data:

Encryption of data at rest and in transit
Access controls limiting data access to authorized personnel
Regular security audits and vulnerability assessments
Secure backup systems with retention controls
Employee training on data protection practices

6. Data Deletion and Anonymization

6.1 Automatic Deletion

When retention periods expire, we automatically delete or anonymize data unless legal requirements mandate longer retention. Our systems perform scheduled reviews to identify and remove data that has exceeded its retention period.

6.2 Anonymization

In some cases, instead of deletion, we may anonymize data by removing personally identifiable information. Anonymized data may be retained indefinitely for statistical analysis and service improvement.

6.3 Backup Systems

Data may persist in backup systems for up to 90 days after deletion from production systems. Backup data is subject to the same security measures as active data.

7. User Rights Regarding Retained Data

You have the following rights concerning data we retain:

Access: Request copies of your retained personal data
Correction: Update or correct inaccurate information
Deletion: Request early deletion of your data, subject to legal limitations
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain types of data processing
Restriction: Request limited processing of your data

To exercise these rights, contact us at [email protected] or +65 6365 0259.

8. Extended Retention Circumstances

We may retain data beyond standard periods in the following situations:

Active legal proceedings, investigations, or disputes
Regulatory inquiries or audits
Fraud prevention and detection activities
Protection of our legal rights and interests
Compliance with court orders or legal mandates
User requests for educational record preservation

9. Third-Party Service Providers

We engage third-party service providers who may retain data on our behalf. These providers are contractually required to:

Follow retention schedules consistent with this policy
Implement appropriate security measures
Delete or return data upon contract termination
Process data only according to our instructions

10. Educational Records Exceptions

Course completion certificates, learning transcripts, and achievement records may be retained beyond standard periods to:

Provide proof of educational accomplishments
Maintain academic integrity and prevent fraud
Comply with educational accreditation requirements
Enable verification by employers or other institutions

You may request reduced retention of these records, subject to our legitimate educational interests.

11. Inactive Account Management

Accounts inactive for 24 consecutive months may be subject to:

Email notification of pending data deletion
90-day grace period to reactivate the account
Deletion of account data except educational records
Anonymization of usage and analytics data

12. Data Minimization

We regularly review retained data to ensure we collect and retain only what is necessary. This includes:

Quarterly audits of data collection practices
Annual reviews of retention schedules
Automated removal of redundant or obsolete data
Continuous improvement of data management processes

13. Changes to This Policy

We may update this Data Retention Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

Email notification to registered users
Prominent notices on our website
Updated "Last Updated" date at the top of this policy

Continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Policy Enforcement

Compliance with this policy is mandatory for all employees, contractors, and service providers with access to user data. Violations may result in disciplinary action, contract termination, or legal proceedings.

15. Contact Information

For questions, concerns, or requests regarding data retention:

Email: [email protected]
Phone: +65 6365 0259
WhatsApp: https://wa.me/6563650259
Signal: https://signal.me/#p/+6563650259
Mail: Desuklan, 71 Lucky Heights, Singapore 467623

We will respond to all inquiries within 30 days of receipt.

16. Accountability and Documentation

We maintain internal documentation of our data retention practices, including:

Data inventory and classification records
Retention schedule implementation logs
Deletion and anonymization audit trails
Staff training and compliance records
Third-party data processing agreements

17. International Data Transfers

Data may be stored and processed in multiple locations. When data is transferred internationally, we ensure equivalent retention and protection standards through appropriate safeguards and contractual commitments.